Privacy Policy - Sound Wave

Our Commitment to Privacy

Sound Wave takes your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our website and services. We believe in transparency and want you to understand exactly how your data is handled.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you have questions or concerns about our privacy practices, please contact us using the information provided at the end of this document.

Information We Collect

Personal Information You Provide

When you interact with our services, you may voluntarily provide personal information through:

• Contact forms: name, email address, phone number, project details
• Email correspondence: any information you choose to include in messages
• Service inquiries: business details, project specifications, timeline requirements

We only collect information that you voluntarily submit. You control what personal details you share with us.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• Browser type and version
• Operating system
• IP address (anonymized where possible)
• Pages visited and time spent on each page
• Referral source (how you found our website)
• Device information and screen resolution

This information helps us understand how visitors use our site and identify areas for improvement.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. For detailed information about our cookie practices and how to manage your preferences, please review our Cookie Policy.

How We Use Your Information

Service Delivery

We use your personal information to respond to inquiries, provide requested services, communicate about projects, and deliver audio production solutions that meet your specifications.

Website Improvement

Technical data helps us understand how visitors navigate our website, which content resonates most, and where we can enhance user experience. This information guides our design and content decisions.

Communication

With your consent, we may send you project updates, service information, and relevant industry insights. You can opt out of marketing communications at any time while continuing to receive essential service-related messages.

Legal Compliance

We may use your information to comply with legal obligations, enforce our terms of service, protect our rights and property, and ensure the safety and security of our services and users.

How We Share Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist with website hosting, analytics, email delivery, and payment processing. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your personal information.

With Your Consent

We may share information with third parties when you explicitly consent to such sharing, such as when you request services that require collaboration with external partners.

How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

Encryption

Data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.

Access Controls

Limited personnel have access to personal information, and all access is monitored and logged.

Regular Audits

We conduct regular security audits and updates to maintain protection against emerging threats.

Breach Notification

In the unlikely event of a data breach, we will notify affected individuals promptly as required by law.

While we implement strong security measures, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but remain committed to protecting your information to the best of our ability.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the reason for collection:

• Contact form submissions: retained for up to three years or until you request deletion
• Project-related communications: retained for the duration of the project plus seven years for business records
• Analytics data: anonymized and aggregated after 26 months
• Cookie consent records: retained for two years from last interaction

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you. We will provide this information in a commonly used format within 30 days of your request.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. We will update your information promptly upon verification.

Right to Erasure

You can request deletion of your personal information, subject to certain legal exceptions such as compliance with legal obligations or establishment of legal claims.

Right to Data Portability

You may request your personal information in a structured, machine-readable format and have the right to transmit that data to another service provider.

Right to Object

You can object to the processing of your personal information for marketing purposes or when processing is based on legitimate interests rather than consent.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within one month and may need to verify your identity before processing your request.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm once your data has been removed from our systems.

Third-Party Websites

Our website may contain links to third-party websites for your convenience and information. We do not control these websites and are not responsible for their privacy practices. When you leave our site, we encourage you to review the privacy policy of any website you visit. This Privacy Policy applies only to information collected by Sound Wave.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete that information promptly.

International Data Transfers

Sound Wave operates from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and offices are located. By using our services, you consent to the transfer of your information to the United States and other countries where data protection laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will update the date at the top of this page and may notify you through email or a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sound Wave
8934 Audio Avenue
Music Quarter
Nashville, TN 37201
United States

Email: info@sou-nd-wave.com
Phone: +1 (615) 492-7863

You can also reach us through our contact form.